9. There is an idea to expand the jewellery business by opening a branch at a new location. So how to do the working of more than one jewellery branches.

Now-a-days; opening a new or starting a new branch of the jewellery business has become much easier than before. But for that, it is important to accept the following basic things.

  1.  Making the Back Office of jewellery business stronger
  •  Making the Back Office of jewellery business stronger
  1. Implementing the best H R Policies.
  • In the jewellery business, make special efforts to provide equally good customer service through all the branches of jewellery shop, even in the absence of the owner (jeweller).
  1. Keeping better control over the branches of jewellery business.
  1. In the jewellery business, developing SOP or standard methods, so that branches should work; according to decided procedures only.
  • Implement best practices for the smooth functioning of the jewelery business.

So overall, to start a new branch of the jewellery business, a strong back office, good HR policy, tools or techniques to control the branches and a standard working system for the functioning of the branches, are required. And for this, in Acme Infinity’s ERP software under branch management different features have been provided; which work as follows.

  1.  To make the Back Office of jewellery business stronger…
  • For jewellery business, Centralized facilities and modules like; Customer relationship management, customer feedback mechanisms, purchasing, bar coding, financial accounting, are available in Infinity Software.
  • Through Infinity Software,multiple locations or branches of the jewellery business can be created and according to that the rights are given to users.
  • In infinity software, any reports can be viewed user right wise, designation wise, branch wise, separately or in consolidated form.
  • With these features, the back office of the jewellery business becomes absolutely powerful and so it’s easy to open the branches of the jewellery business at various places.
  1. To implement the best H R Policies…
  • Through Infinity Software, by giving incentives to salesmen, they can be motivated to give better service to customers and encouraged to do more sales. Like…
    1. Incentives on a jewelery item or category.
    2. By setting a sales target of any one branch of the jewellery business; you can give incentives based on that.
    3. Regarding the color stones or diamonds, if they are sold loose; then different incentive and if sold in studded form; then different incentive.
    4. Different incentives on MRP Items etc
  • In the jewellery business, Infinity Software takes proper care of the profits made in old gold purchasing.
  • In the jewelery business, the quality of customer service is reviewed by taking customer feedback from the call center of the back office or at the counter. The questions, that are going to be asked to the customer while taking the feedback from the call center, can be set in the Infinity software.
  • By recording the call of the call center, if there are any shortcomings, they can be forwarded to salesman for listening.
  • In the independent HR module of Infinity Software, organization charts, appointment of employees, appraisal system, KPI like facilities are provided.
  • In this way, in the jewellery business, through Infinity software you can inspire the salesman to do good work and to provide good service to customers. As a result, even though there are different branches of the jewellery business, the bank-like ownerless working continues there. That is, even in the absence of the owner, salesmen keep on giving the good service which is similar to one that is provided in jewellery shop in the presence of owner (jeweller)
  1. To keep better control over the branches of jewellery business…
  • All branches of the jewellery business are connected to the head office, through the network.
  • Through Infinity Software, all transactions at branches are reflected in real-time (immediately) to the head office with its effect.
  • Authorization Process is available in Infinity software.
  • With Infinity software Maker-Checker concept, that means one person does one entry and the other one passes or authorise it, is implemented in the jewellery business. For example; if breaking of any ornament is done; that is if customer have not purchased the pendant from the neckless but purchased only the chain out of it (RNG), then its authorization takes place immediately on the other counter through Infinity Software.
  • At the end of the day, the day end of each jewellery branch is done through the prescribed process.
  • The head office gets all the reporting related to the jewellery branches automatically.
  • Reporting and authorization are available on mobile through Infinity software for better controlling.
  • Due to Infinity software’s management of the intransit location, jewellery stock transfers or branch transfers are done smoothly and systematically.
  • In Infinity Software, the security system can be implemented user wise and designation wise.
  1. To develop SOP or standard methods, so that branches should work; according to decided procedures only…
  • Through Infinity Software, the same policy can be implemented in different jewellery branches. For example, metal rate or making charges or discount passing policy etc.
  • All the policy decisions are set in Infinity software through the head office. For example, What should be the gold rate of a particular jewellery branch? This can be set from head office by deciding certain formula. Or the same barcode label can be given in different jewellery branches, for different making charges. Similarly, if rate has to be freezed, then only after giving the particular amount as adavance, the related rate will be freezed in Infinity software, such policies can be set in all the jewelery branches.
  • In the work flow module of Infinity Software, the work flows of different processes can be defined and even implemented in the shop according to SOP.

Overall, if the branch expansion has to be done in the jewellery business, it’s a ability of Acme Infinity’s ERP software, that it peculiarly implements the policy that has been decided for the branches. So if you want to increase the jewelery business by opening a new branch, Acme Infinity is the only, right jewellery ERP software for managing more than one branches.