6. In the jewellery business, due to the lack of timely followups of jewellery orders, it typically becomes a messy situation at the right time. How to stop this?

In the jewellery business, it is very important to deliever the jewellry to the customer at the said time, as per promised quality and in the estimated budget, by doing time to time followups. This helps to strengthen the customer’s confidence in you. For this, it is just necessary to do the following things.

  1. Taking orders properly
  • While taking jewellery orders, record all the parameters of the order systematically.
  1. Developing an efficient chain of works, right from order taking from customer up to delivering it to the customer
  • For jewellery orders working, adopt the systematic approach.
  1. Implementing an alert reminder method for delivering the order in time.
  • To get the ordered jewellry on time, give time to time reminders or notifications to goldsmith.
  • To collect the ordered jewellry on time, inform or notify or give a reminder to customer as well.
  1. Completing the repair order of the customer also, on time.
  • Develop efficient methods for repair orders too.

With this, the customer remains satisfied and happy regarding his/ her jewellery order. In order to automate all the aforesaid works, the special ‘Customer Order Processing Module’ has been provided in Acme Infinity’s jewellery software; Which works as follows.

  1. To take orders properly…
  • When taking a jewellery order, the details of very small and minute things can be recorded in Infinity Software.
  • Is the order given, a Shop Sample or a Customer Sample? Or is any item from shop itself selected as an order? Or is the order going to be made by certain description? All such information is specified explicitly in Infinity software.
  • An image or photo can be attached along with the jewellery order information.
  • If a Customer sample or a Customer’s stones are given for an order, then its in detail record is maintained by Infinity’s Jewellery Software.
  1. To develope an efficient chain of works, right from order taking from customer up to delivering it to the customer…
  • In Infinity software; proper order flow is available for both; single shop or more than one branches.
  • If the jewelry order is a selected item, then the respective item is immediately transferred to the order box. If order is make to order, then jewellery orders from different branches or different counters, are displayed continuously at head office, so that they can be given to
    respective goldsmith.
  • Taken orders are immigiately handed over to the appropriate goldsmith.
  • At the end of the day, respective orders are informed to the respective goldsmith by a printed slip or through an Email. This also includes additional descriptions to be given to the goldsmith along with order details taken on counter.
  • Once the jewelry order material is receieved from goldsmith, its record is properly maintained by Infinity Software. For example, if the weight exceeds than the order, the increased weight is recorded separately; etc.
  • After barcoding, the ordered ornaments are sent to the respective branch or counter correctly through Infinity Software.
  • Going ahead, after delievering the jewellery order to the customer from the counter, its bill is prepared accurately.
  • In Infinity Software, while designing this chain of works regarding orders; all the required small things the have taken into good consideration.
  1. To implement an alert reminder method for delivering the order in time.
  • Infinity Keeps a track of even small transactions happening at each level of the jewellery order and gives its alerts to each of the concerned person.
  • To complete the jewellery order on time; Infinity Software gives continuous reminders to the respective persons.
  • After taking the jewellery order in any branch, the head office person immediately understands, what orders have been taken at which places, automatically.
  • Delievery reminder SMS is sent, one day before of the goldsmith’s delievery date. And every morning, order manager of the head office keeps on getting such reports through Infinity Software.
  • The sms of ‘jewellery order ready’ is sent to the customer. Apart from this, the customer keeps getting jewellery order status through website or app.
  • Even after the jewelery order is ready, if the customer does not collect it, then the customer can be followed up regularly regarding the same.

In this way, with the help of Infinity’s jewellery software, by doing continuous follow up, customer will get it the delievery on time.

  1. To complete the repair order of the customer, on time.
  • The item given by the customer for repair is also one type of make-to-order. For this, appropriate process flow for repair is available in the Infinity software. In which all tasks such as, giving the jewelry item from the customer to goldsmith, repairing it or changing it, increasing weight, increasing stones, delivering it to the customer after the work is done etc. are available in-detail.
  • Even with repair orders, reminders and alerts are sent continuously.
  • Once the repair order is delivered to the customer, its exact bill is prepared by Infinity Software. For example, if the weight is increased, it is recorded separately. And bill of increased weight is properly done to the customer.

Thus, due to the availability, of follow-up mechanism and the efficient techniques of giving ornament of promised quality in reasonable cost, in the Acme Infinity’s Jewelery ERP software; the customer’s trust raises in your service